Terms of Use
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [business name]’s relationship with you in relation to this website.
The term Eastern Shores International or “us” or “we” refers to the owner of the website whose registered office is [address]. Our company registration number is [company registration number and place of registration]. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without [business name]’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Legal Disclaimer & Cancellation Policy
CANCELLATION POLICY (GROUPS):
- A two hundred dollar ($200) cancellation fee applies to all cancellations.
- Accommodation Placement fee is refundable if notice of cancellation is received at least 28 days before groups’ arrival, otherwise there is no refund of this money.
- Airport Transfer fee is refundable if notice of cancellation is received at least 7 days before groups’ arrival, otherwise there is no refund of this money.
- Homestay Fee charges for cancellation as follows:
- Nil for 28 days notice, or more;
- 10% for more than 14 days notice;
- One week of Homestay fees per student, for 14 days notice or less.
Enquiries
Please contact us if you have any enquiries about these policies
CANCELLATION POLICY (INDIVIDUALS):· 100% of the accommodation fee and placement fee will be refunded if you cancel or postpone your accommodation more than two (2) weeks before your arrival. · If you cancel your accommodation less than two (2) weeks before your arrival you will be refunded 100% of the accommodation fee and placement fee, however you will be charged $100 to cover administration costs. · If you postpone your accommodation less than two (2) weeks before your arrival you will you will be charged $100 to cover administration costs. · If you cancel your accommodation booking less than 48 hours before your arrival, you will be charged one week’s accommodation fee and the placement fee will not be refunded. · If you postpone your accommodation booking less than 48 hours you will be charged one week’s accommodation fee and $100 to cover administration costs. · 100% of the airport pickup fee will be refunded if notice of the cancellation is received more than 48 hours prior to the students arrival. If notice of cancellation is received less than 48 hours before arrival, the airport pickup fee will be charged and no refund will be provided. · If you choose to leave your Homestay accommodation and either you or your agent give ESI one weeks notice, all outstanding Homestay accommodation fees held by ESI in the student management account will be refunded into your nominated bank account. |
Online Privacy Policy
This privacy policy sets out how Eastern Shores International uses and protects any information that you give Eastern Shores International when you use this website.
Eastern Shores International is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Eastern Shores International may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 April 2012.
What we collect:
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences, qualifications, occupation and interests, among others
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or contact us here
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
Privacy Policy
This privacy policy sets out how Eastern Shores International uses and protects any information that you give Eastern Shores International when you use this website.
Eastern Shores International is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.